Service Operations Management (Post-Bachelor Professional Certificate)
The Postgraduate Professional Certificate Program in Service Operations Management contains a curriculum that trains the student with the essential elements in operations management for companies that provide customer service and in turn prepares them to continue graduate studies.
The Program emphasizes the essential components of management in operations and in customer service. The student will know the fundamental elements related to customer service and performance measurement; as well as the theories, models and general foundations of operations management.
The Ponce Campus is authorized to offer this program through online education.
Competencies Profile of Graduates
The Postgraduate Professional Certificate Program in Service Operations Management is designed to achieve the development of a professional with the following competencies:
Knowledge
- Know the basics of operations management and customer service.
- Know basic terms related to the design models of the service experience, operations management in companies of the 21st century.
Skills
- Use essential skills in operations management and business administration.
- Properly use the principles of operations management in service companies.
Attitudes
- Value the ethical principles that apply to the field of operations management.
Admission Requirements
To be admitted to the program, the student must:
- Have at least a bachelor’s degree from an accredited educational institution.
- Comply with the admission process of the university.
Requirements of the Postgraduate Professional Certificate Program in Service Operations Management
Requirements of the Professional Certificate - 15 credits
| SOPM 5000 | Introduction to Service Operations Management | 3 |
| SOPM 5100 | Service and Experience Design Between Customer and Supplier | 3 |
| SOPM 5200 | Service Meeting Design and Performance Measurement | 3 |
| BADM 5090 | Business Marketing | 3 |
| BADM 5120 | Operations Management | 3 |